For a custom home builder, attracting new clients and retaining existing ones can be a tough job. With each customer demanding for unique styles and preferences, keeping everyone happy requires strategy and differentiation. The task is made even more difficult when clients are not sure about what they want, and a builder has to figure it out accurately. Therefore, custom home builders have to be at their best because the custom home industry is highly competitive. However, it does not mean that it is impossible to become the best in the business, especially with a solid marketing plan. This article provides tips that custom home builders can use to attract and retain clients.
Up-to-date Design Software -- Today, it is nearly impossible to find a builder who does not use building design software. Clients want a builder who can deliver an excellent job, but within a reasonable time. Design technologies do precisely that because they allow custom builders to experiment with different ideas on the same platform as opposed to doing the whole conceptualisation on paper. With design software, you can make as many changes as you wish along the way, which saves time and consequently money. However, if you cannot secure the latest design technology, then make sure that whatever you use can compete with competitors effectively on speed, functionality, and cost efficiency.
Chose a Niche -- Some home builders will say that identifying a niche and sticking to it narrows the scope of your client base. However, nothing could be further from the truth; identifying a niche in the custom home building sector would give you an opportunity to perfect your trade for a specific type of clientele. While there is nothing wrong with doing all kinds of custom building works, such builders find it difficult dealing with highly focused customers. For instance, you can decide to major in design and construction of energy-efficient homes.
Turn Down Projects if Necessary -- One of the most significant mistakes you can ever make as a custom builder is taking up a project when you know very well that the allocated time is not sufficient. Mainly, it happens when business is low, which might force some custom builders to take up complex jobs with short deadlines thereby delivering a poorly done job. Most importantly, you are better off turning down such business prospects instead of injuring the brand name of your company.